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Delivery

When ordering Products on the Website – Orders can be placed by the Buyer 24 hours a day, but the seller assembles orders only on business days from 9 am to 4 pm.
On Saturdays, Sundays, and public holidays orders will not be assembled. 

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking information will be updated within 5 days.

If your tracking information has not been updated within 5 business days, please contact info@lubabaltics.eu

The Seller sends the Buyer a confirmation that their order has been accepted by e-mail.
If the Buyer does not receive a confirmation e-mail, then the order is not accepted.
Order assembly starts when the payment for the order is transferred to the Seller’s account.

LubaBaltics Ships your selected Products to the delivery address specified in the order within 10 business  days from the moment has received payment of your order invoice, using the Supplier.
We will inform you about the time the order is sent out by sending a notification by e-mail.
Please note that the above deadlines are subject to change depending on the received
number of orders and workload of LubaBaltics e-shop, especially during holidays.

If you received your order damaged, please contact Lubabaltics Support within 5 business days at info@lubabaltics.eu

We are not responsible for any losses, including missing parcels, package damage, losses due to the delay, and other losses caused by the shipping carrier. However, we will help you contact the responsible shipping carrier. Please save all packing and the damaged goods as they may be required for filing a claim against the shipping carrier.

Please note that you will receive accurate shipping costs before placing your order
throughout the territory of Lithuania, Latvia, Estonia

The available delivery service providers and costs are listed on the e-shop.
* Costs are indicated in EUR WITHOUT VAT.
** Prices may vary depending on delivery service provider prices

Returns

In order to cancel an order for which no payment has been made or to make changes to the order, the Buyer must contact customer service by e-mail: info@lubabaltics.eu

The Buyer may exercise the right of withdrawal and, within 14 (fourteen) days, unilaterally withdraw from the Online Store on the platform Lubabaltics.eu the purchased goods, and return it back to the Seller. The term for exercising the right of withdrawal is counted (1) from the day when the Buyer or a third party other than the carrier and indicated by the Buyer has acquired possession of the product; (2) from the day of entering into a contract, if the service is provided.

The Buyer must inform the Seller about the decision to withdraw from the Agreement before the expiration of the withdrawal period using:

1. a standard withdrawal form, or
2. any other unambiguous statement of the decision to withdraw from the Agreement;
3. The Buyer can electronically fill in and submit the given withdrawal form or any other unambiguous statement using the customer service e-mail address: info@lubabaltics.eu

If the Buyer does not use the standard withdrawal form, the Buyer shall indicate the following information in the notification on the exercise of the right of withdrawal:

1. the date of placing the order;
2. the date when the goods were acquired in possession;
3. Name and surname of the Buyer;
4. the exact name and code of the product (indicated in the delivery document);
5. The reason for cancelling the order;
6. the bank account number to which the money is to be returned.

The received Product is not used, the packaging of the product is preserved and is not damaged;
The Buyer has the accompanying documents of the Product/Order and the Product is in full assembly as it was issued/delivered to the Buyer.

If the Buyer exercises the right of withdrawal, then the Buyer transfers the Product (in full assembly, without damage, presenting documents confirming the purchase of the product) back to the Seller without undue delay, but not later than within 14 (fourteen) days after sending the withdrawal form or notification on the use of the right of withdrawal to the Seller. The deadline is met if the goods are returned before the expiry of the period of 14 (fourteen) days. Otherwise, the Buyer shall be deemed not to have exercised the right of withdrawal.

When returning the product in accordance with the procedures specified in Paragraph 6.6 of these Regulations:

The Buyer is responsible for the decrease in the value of the Product if the Product is used.

The Buyer shall bear the costs related to the return of the Product.

The Buyer transfers the Product to one of the Seller’s stores or warehouses, having previously agreed on the return address of the Product with the Seller’s representative.

The Buyer is obliged to delete any personal information from the returned Product, if it is applicable to the specific product and the nature of the product provides for the containment of the Buyer’s personal information. The Seller shall not be liable for the leakage or processing of any personal information of the Buyer related to non-compliance with this clause of the Terms.

The Seller shall, without undue delay, but not later than within 14 (fourteen) days from the date of receipt of the Buyer’s notification of the decision to withdraw from the Agreement, refund to the Buyer the amount of money paid by him. The Seller shall refund the aforementioned amount of money using the same type of payment instrument as used by the Buyer, unless the Buyer and the Seller have agreed otherwise.

The Seller is entitled to withhold the refund of the amount of money paid by the Buyer until the moment when the Seller has received the product or the Buyer has provided the Seller with a confirmation that the product has been sent back.

If the Buyer has clearly expressed a wish to use a delivery method other than the cheapest standard delivery method offered by the Seller, the Seller is not obliged to reimburse the Buyer for additional delivery costs.

The Buyer’s direct expenses related to the return of the product shall be borne by the Buyer.

The Buyer is responsible for maintaining the quality and safety of the product throughout the period of exercising the right of withdrawal. By using the right of withdrawal, the Buyer shall be liable for any reduction in the value of the goods if the goods have been used in a way incompatible with the principle of good faith, including for purposes other than ascertaining the characteristics or operation of the goods.

During the period of exercising the right of withdrawal, the Buyer has the right to use the product to the extent necessary to verify the nature, characteristics and operation of the product (as much as it could be done before purchasing the product at the point of sale). The goods must be undamaged, have not lost their original appearance (labels that have not been removed or damaged, protective films that have not been torn off, etc.) and unused. If the product is not fully assembled or is not in the original packaging, or the packaging of the product is significantly damaged (except for the case when it is not possible to open the packaging without damaging it), or the product is damaged, the Seller has the right to reduce the value of the product in proportion to the wear and tear of the product or not to accept the product. The proportional amount is calculated on the basis of the purchase price paid by the Buyer for the product. The Seller informs the Buyer about the reduction of the value of the goods by sending a notification to the e-mail address specified in the order.

The right of withdrawal does not apply to:

1. delivery of goods made according to the Buyer’s specifications or clearly personalized;
2. the supply of such sealed goods which are not suitable for return for health or hygiene reasons and which are opened after delivery;
3. in other cases provided for in the laws and regulations in force

Legal entities may be subject to additional terms of refusal of the Order, cancellation of the Order and refund of money, which the Parties agree on in an agreement concluded between the Parties, in accordance with the requirements of the laws and regulations in force in the Republic of Latvia.