Orders
When ordering Products on the Website – Orders can be placed by the Buyer 24 hours a day, but the seller assembles orders only on business days from 9 am to 4 pm.
On Saturdays, Sundays, and public holidays orders will not be assembled.
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking information will be updated within 5 days.
If your tracking information has not been updated within 5 business days, please contact info@lubabaltics.eu
The Seller sends the Buyer a confirmation that their order has been accepted by e-mail.
If the Buyer does not receive a confirmation e-mail, then the order is not accepted.
Order assembly starts when the payment for the order is transferred to the Seller’s account.
LubaBaltics Ships your selected Products to the delivery address specified in the order within 14 business days from the moment has received payment of your order invoice, using the Supplier.
We will inform you about the time the order is sent out by sending a notification by e-mail.
Please note that the above deadlines are subject to change depending on the received
number of orders and workload of LubaBaltics e-shop, especially during holidays.
If you received your order damaged, please contact Lubabaltics Support within 5 business days at info@lubabaltics.eu
We are not responsible for any losses, including missing parcels, package damage, losses due to the delay, and other losses caused by the shipping carrier. However, we will help you contact the responsible shipping carrier. Please save all packing and the damaged goods as they may be required for filing a claim against the shipping carrier.
Please note that you will receive accurate shipping costs before placing your order
throughout the territory of Lithuania, Latvia, Estonia
The available delivery service providers and costs are listed on the e-shop.
* Costs are indicated in EUR WITHOUT VAT.
** Prices may vary depending on delivery service provider prices.
Cancellation
We accept order cancellation before the product is shipped or produced.
If the order is canceled within 24 hours, on fees will be charged.
If the order is canceled after 24 hours and the order has not been shipped out, please note that we will charge a transaction fee for the refund (3.6% for credit card users, 3.6% for PayPal users)
We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
We accept returns of products. Customers have the right to apply for a return within 14 calendar days after delivery of the product.
Return Conditions
* To be eligible for a return, your item must be unopened, unactivated, and is still in its new condition that you received it. It must also be in the original packaging including all components.
* Please note that we will charge a transaction fee if you apply for the refund (3.6% for credit card users, 3.6% for PayPal users, 2.99% )
Return Process
Our customer service team will determine whether your order is eligible for return. After confirming your order is eligible, you will receive instructions on how to properly pack the products and return them to us. Please confirm the return address before sending back, and make sure all components are included in the package.
Shipping fees
If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If the goods received are damaged or incorrect due to our reasons, the consumer is not required to bear the shipping fee for this reason.
Refunds (if applicable)
After you have returned the product to our warehouse and provided us the shipping information, we will issue a refund within 5 business days. You will be notified by email when your order is refunded. If you have not received the refund after 5 business days, please contact us at info@lubabaltics.eu
Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund, please contact us at info@lubabaltics.eu